FAQs - Frequently Asked Questions

Menu and Delivery

What do you offer?

Where is your delivery area?

What are your delivery hours?

Are all menu items available at all times of the day?

Where can I find printable menus?

Is there a charge for delivery?

Ordering and Credit

How and when can I order?

How far in advance should I set up my order?

What should I expect to happen once I place an online order?

My order is incorrect.  What should I do?

How can I cancel an order?

Which credit cards do you accept?

Why do I have to re-enter my credit card information and security code?

Can you bill us?

Can I set up a recurring, or standing order? 

Website

What should I do if I am having trouble signing on to the site?

How can I view .pdf files?  

How can I update my online account information?

Where do I enter my promotional code or coupon for an online order?

Why am I having trouble viewing the Coolbaker's site?

Privacy and Security

How do I know if ordering online is secure?

What are you going to do with my name and order information?

What are cookies and how does COOLBAKER's use them?

Why do you need my e-mail address?

How can I get on or off Coolbaker's e-mail bulletin mailing list?

More...

How can I open a Coolbaker's franchise?

Who designed this site?

You've missed something; can I tell you about it?


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